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Our Privacy Policy

Privacy Policy for FLATWAVES LLC, DBA Island Time Catering App

Effective Date: [11/13/2024]

At FLATWAVES LLC, we are committed to protecting your privacy and ensuring that your experience with our mobile app is safe and enjoyable. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our app for online ordering, loyalty point accrual and tracking, push notifications, and other advertising purposes.

1. Information We Collect

When you use our app, we may collect the following types of information:

  • Personal Information: When you create an account or place an order, we may collect personal details such as your name, email address, phone number, and delivery address.
  • Payment Information: To process your orders, we collect payment information such as credit card details or other payment method data.
  • Location Data: If you enable location services, we may collect your location to help with delivery or to provide localized offers.
  • Usage Data: We may collect information about how you use the app, including browsing activity, order history, and interactions with features like loyalty programs and push notifications.
  • Push Notification Preferences: We collect preferences related to push notifications, which may include information on what types of notifications you receive and your interaction with them.

2. How We Use Your Information

We use the information we collect for the following purposes:
  • Order Processing: To fulfill your orders, process payments, and ensure proper delivery or pickup.
  • Loyalty Program: To track and manage loyalty points and provide rewards.
  • Personalized Experience: To customize your experience with personalized recommendations, offers, and promotions.
  • Push Notifications: To send you relevant updates, order status, promotions, and other marketing communications. You can opt out of push notifications at any time through your app settings.
  • Advertising: To send targeted advertisements and promotions based on your activity and preferences, both within the app and through external partners.
  • Improving the App: To analyze usage patterns, troubleshoot, and improve the functionality and features of the app.

3. Sharing Your Information

We may share your information with third parties in the following cases:
  • Service Providers: We may share your information with third-party service providers who assist with payment processing, delivery, and other app functions.
  • Legal Compliance: If required by law or to protect the rights, property, or safety of FLATWAVES LLC, DBA Island Time Catering, or others, we may disclose your information in accordance with applicable laws.
  • Advertising Partners: We may share non-personal information with advertising partners to deliver targeted ads based on your app usage.

4. Data Security

We implement industry-standard security measures to protect your personal information. However, please be aware that no method of data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Choices

  • Account Information: You can access and update your personal information by logging into your account through the app.
  • Push Notifications: You can opt out of receiving push notifications at any time through your app settings.
  • Location Data: You can disable location services through your device settings if you do not want us to collect your location data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. When no longer needed, we will securely delete or anonymize your data.

7. Children’s Privacy

Our app is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected in the updated version of this policy, which will be posted within the app. We encourage you to review the Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

FLATWAVES LLC, DBA Island Time Catering

1130 Aquidneck Ave. Middletown, RI 02842
(401) 430-5845
letseat@islandtimecatering.com

By using the FLATWAVES LLC, DBA Island Time Catering app, you acknowledge that you have read and understood this Privacy Policy.